We very much hope that you are delighted with your purchase. However, if in the unlikely event, your purchase is not suitable for any reason, we are happy to refund your purchase providing:
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. Returns not meeting the above criteria will be returned to sender, and you will be charged the delivery fee. We cannot accept liability for goods that get lost or damaged when they are returned, and we request that you return goods using a tracked service.
In the very unlikely event that the item you receive is faulty, damaged or if the wrong item has been sent, please contact us via email first and we will issue Free return instructions and if found to be faulty, we will refund you in full, pending an inspection of the item in question. .
With the exception of faulty or damaged goods, if you return your purchase after 30 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).
In the event that you have received an incorrect item, Faulty item or you have been short delivered on an item from your order, we must be notified within 5 days of you receiving your order so that we can check stocks and confirm shortage. We are unable to refund/exchange any item outside of this timescale.
Please note we are unable to refund postage costs in the event of a customer return.
Please return your purchased item(s) in the original packaging with all original tags attached to the address at the foot of this page. Please also include your order number and name. Please note YOU MUST PAY THE APPROPRIATE POSTAGE FOR A RETURN. The Post Office may inform you that postage is not required however this is not the case and if no postage is paid the parcel will not arrive with us. We recommend sending via signed for service. Please ensure that you include your name and date of order. FAILURE TO INCLUDE THIS INFORMATION WILL DELAY THE PROCESSING OF ANY EXCHANGE OR REFUND.
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We are more than happy to offer an exchange service if you require another size or style. In this instance please follow the guidelines for a refund, but please also include £3 postage (5 Euros for European orders) to cover the exchange (this can be cash or cheque payable to KNH Designs ltd). Please also include a brief note outlining the exchange required. We will do our best to action exchanges within 1-3 days of receipt and will email you to let you know the status of your exchange.
We aim to process refunds within 2-5 working days of the goods being received back into the warehouse. Please allow up to 14 days to receive your refund. PLEASE NOTE REFUND WILL SHOW ON YOUR STATEMENT FROM “KNH DESIGNS LTD”
PRETTY KITTY RETURNS