FAQs

Once your order status is showing as "COMPLETED" it means that the order has been packed and dispatched. Delivery will depend on which service you have selected so please contact us if you have not received your order within the following:

  • 2-3 days - FIRST CLASS
  • 5 days - STANDARD 2nd CLASS
  • 15 days - EU
  • 28 days - WORLDWIDE

We take great care when packing items. Parcels are sent in bright pink mailing bags. Items are sent in their factory packaging and/or wrapped in tissue paper. All items are checked before dispatch.

Unfortunately we are unable to accept personal callers.

Yes.

Why does it state at Checkout that my information will be transferred to the USA? - Our Web Host is located in the USA so this simply means that the order details will be processed through our USA Server. PLEASE NOTE - At no stage will your email address be compromised or shared. Payment information is encrypted for security.

We are a UK based company and ship worldwide where customs charges may apply. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel for both retail and wholesale orders. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. If in doubt, please contact your local customs office for current charges before you order, so you are not surprised by unexpected charges.

Please ensure that your required delivery address is specified in your order as we dispatch all orders rapidly and may not have time to change your delivery address once your order has been placed. We can deliver to your home or work address, however when using a work address please ensure that there will be someone trustworthy there to take receipt of the goods as they will be delivered to the location rather than the specific recipient.

Orders are processed within 48 working hours of payment and are dispatched daily Monday to Friday up to 11am. Delivery times will vary according to the postage method selected at the checkout. You will be sent an email detailing your tracking number once your order has been dispatched.

Please contact us for Wholesale information

Unfortunately we are currently unable to manufacture small quantities of styles not stocked, however we are happy to receive any suggestions that you have.

Simple...You can either check back with us on our website for latest news, new lines, sales etc or go to Facebook and like our Facebook page - We will keep you updated on new additions to the range, competitions, sales etc.

We frequently replenish our core range, and we are always adding new lines. We re-stock branded items every week, so please check back in a few days.

Sizes can vary greatly depending on the label. We aim to list items as accurately as possible stating tag sizes, UK conversions and full measurements in the attached SIZE CHARTS where applicable, giving you the opportunity to choose the most suitable size. We do recommend that you use the measurements as your guide for buying rather than just the tag size, as tag sizes can vary depending on which factory we use for each dress.

UK CUSTOMERS: We post all our items via SECOND class delivery within 1-2 days of receiving cleared payment ensuring that you do not have to wait any longer for your new purchase. We also offer FIRST class postage for just £1.99. If you do require your fab new purchase even sooner than this we can offer you an express next day delivery for £7.99. Typically, if orders are placed before 1pm, you will be guaranteed delivery before 1pm the following day.

INTERNATIONAL CUSTOMERS: Expected delivery is 3-5 working days of receiving cleared payment.

We use Royal Mail to send all items and whilst they are extremely efficient there can be some delays. Please be assured that we solve all problems. Please contact us after 1 week to give it a chance to arrive. We also recommend that you check with your local sorting office because if you weren't in whilst delivery was attempted, your parcel would have been sent there for you to collect. If it is not collected and returned to us, we will require a postage payment to re-send your item. If your item hasn't arrived after 15 working days (28 days for International customers) it will be considered lost in the post and we will file a claim with Royal Mail and send you a replacement.

 

Our returns address is

PRETTY KITTY

4 ASHLEIGH MEADOW

LISKEARD

CORNWALL

PL14 3RG

 

Sale

Unavailable

Sold Out