Do you offer FREE RETURNS?
YES
We have listened to feedback from our customers and now offer FREE RETURNS* for UK orders placed on our UK website.
* Please note our FREE RETURNS service is only available for orders of 10 items or less as a result of Royal Mail weight limits. For Customers wishing to return more than 10 items, we recommend using a carrier service such and ParcelForce, UPS or DPD, however we are unable to refund the cost incurred.
Unfortunately we are unable to offer free returns for international orders. Please see RETURNS Page for full details.
How Do I Leave A Review? - Customers will be sent a link to review our service through Google and Trust Pilot. If you haven’t received a link and would like to leave us feedback please use the link below. If you have any issues or problems with your order please do contact us first through our customer service email (sales@prettykittyfashion.co.uk) and we promise to resolve any problem you may have
<a href="https://uk.trustpilot.com/review/prettykittyfashion.co.uk">Trust Pilot</a>
My order says COMPLETED - What does this mean
Once your order status is showing as "COMPLETED" it means that the order has been packed and dispatched. Delivery will depend on which service you have selected - See Postage Section.
How are your items packed?
We take great care when packing items. Parcels are sent in our recycled mailing bags. Items are sent in their factory packaging and/or wrapped in tissue paper. All items are checked before dispatch and all of our packing materials are recycled.
Can I collect my order in person or visit your shop?
Unfortunately we are unable to accept personal callers.
Do you ship to BFPO addresses?
Yes.
Why does it state at Checkout that my information will be transferred to the USA?
Our Web Host is located in the USA so this simply means that the order details will be processed through our USA Server. PLEASE NOTE - At no stage will your email address be compromised or shared. Payment information is encrypted for security.
Will I be charged customs and import duties?
We are a UK based company and ship worldwide where customs charges may apply. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel for both retail and wholesale orders. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. If in doubt, please contact your local customs office for current charges before you order, so you are not surprised by unexpected charges.
Will you deliver to a different delivery address?
Please ensure that your required delivery address is specified in your order as we dispatch all orders rapidly and may not have time to change your delivery address once your order has been placed. We can deliver to your home or work address, however when using a work address please ensure that there will be someone trustworthy there to take receipt of the goods as they will be delivered to the location rather than the specific recipient.
How soon will I receive my order?
Orders are processed within 24 working hours of payment and are dispatched daily Monday to Friday up to 1pm. Delivery times will vary according to the postage method selected at the checkout (SEE DELIVERY INFORMATION SECTION). You will be sent an email detailing your tracking number once your order has been dispatched.
Do you sell wholesale?
Sorry not at present
Do you make to order?
Unfortunately we are currently unable to manufacture small quantities of styles not stocked, however we are happy to receive any suggestions that you have.
How can I keep up to date with new ranges?
Simple...You can either check back with us on our website for latest news, new lines, sales etc or go to Facebook and like our Facebook page - We will keep you updated on new additions to the range, competitions, sales etc. We also have a new email sign up facility which will allow you to be notfied when an item is re-stocked.
When will you have this item / size back in stock?
We frequently replenish our core range, and we are always adding new lines. We re-stock branded items every week, so please check back in a few days or sign up for the stock alert. If you haven't received any notification within 3-4 weeks, please email us and we will update you on a particular style.
What size should I buy?
Sizes can vary greatly depending on the label. We aim to list items as accurately as possible stating tag sizes, UK conversions and full measurements in the attached SIZE CHARTS where applicable, giving you the opportunity to choose the most suitable size. We do recommend that you use the measurements as your guide for buying rather than just the tag size, as tag sizes can vary depending on which factory we use for each dress.
What are your dispatch policies?
We post all our items within 1-2 days of receiving cleared payment ensuring that you do not have to wait any longer for your new purchase.
Please see POSTAGE Section for services
We use Royal Mail to send all items and whilst they are extremely efficient there can be some delays. Please be assured that we solve all problems. Please contact us after 1 week to give it a chance to arrive. We also recommend that you check with your local sorting office because if you weren't in whilst delivery was attempted, your parcel would have been sent there for you to collect. If it is not collected and returned to us, we will require a postage payment to re-send your item. If your item hasn't arrived after 15 working days (28 days for International customers) it will be considered lost in the post and we will file a claim with Royal Mail and send you a replacement.
